Resolving Synchronization Error on your Ledger

Last Updated: 12 April 2024

If you have been experiencing synchronization issues on your ledger, this article reveals the best methods to solve that problem.

Synchronization error mostly happens due to issues with the blockchain explorers associated with your ledger. For some people, it is a lingering issue, while others have just started to experience it.

When you observe a potential case of synchronization error, you should quickly identify the cryptocurrency that is affected. You can do that by checking the accounts page and then performing the steps to resolve the issue.

The fastest way to resolve synchronization errors in your ledger is as follows:

Step 1- Update your ledger: it is possible that you are experiencing a synchronization error in your ledger because you are using an older version. What you need to do is navigate to the ledgers settings to check if there is a pending update waiting to be downloaded. Click on the tab to download and install the ledger.

Step 2- Clear the Cache Files: After you confirm that the download is complete, you should clear the cached files. You can do this by navigating to the ‘help’ tab, then click on ‘clear cache.’ Finally, click ‘confirm’ to complete the process.

Step 3- Visit to confirm that your issue has been resolved. Please test the network to ensure that synchronization happens seamlessly in the ledger live, then you can continue performing your tasks.

What Happens During a Synchronization Error?

You experience difficulties when there is a disruption during synchronization because the ledger live is unavailable to manage your cryptocurrency. It is usually a temporary problem that you can resolve following the steps above. However, if you continue to experience issues related to synchronization, please contact the provider’s customer support team.

You can visit to report your issues or send a message to the social media account @ledger_support (Twitter).

Your Cryptocurrency Remains Safe

During issues related to synchronization errors, you should not be worried about your stored crypto assets. The tokens remain safe on the blockchain network, even if synchronization fails. These assets are safe because errors in synchronizations do not compromise your private keys stored on the device. See The Ethereum Wiki Site

Situations When You May Experience Synchronization Issues

It can happen during different processes. The main situations that could reveal synchronization issues include making an attempt to check the value of crypto in your accounts. Also, you may observe the synchronization issue while trying to retrieve information about your transaction history. If there are issues with the nodes used to validate and index transactions on the blockchain, you may also have issues during synchronization.

Common Synchronization Error Codes

To help you quickly identify a synchronization problem, we have written the common error codes you may see on your screen.

  • HTTP API 500
  • HTTP API 503
  • 503 Service unavailable
  • Synchronization error


Experiencing synchronization issues can be a daunting period, but be rest assured that your assets are safe. It is only a temporary issue with your ledger’s blockchain explorer. In addition, you can combine using external hardware wallets such as ledger nano s and your ledger.

  • Luke Handt

    Luke Handt is a seasoned cryptocurrency investor and advisor with over 7 years of experience in the blockchain and digital asset space. His passion for crypto began while studying computer science and economics at Stanford University in the early 2010s.

    Since 2016, Luke has been an active cryptocurrency trader, strategically investing in major coins as well as up-and-coming altcoins. He is knowledgeable about advanced crypto trading strategies, market analysis, and the nuances of blockchain protocols.

    In addition to managing his own crypto portfolio, Luke shares his expertise with others as a crypto writer and analyst for leading finance publications. He enjoys educating retail traders about digital assets and is a sought-after voice at fintech conferences worldwide.

    When he's not glued to price charts or researching promising new projects, Luke enjoys surfing, travel, and fine wine. He currently resides in Newport Beach, California where he continues to follow crypto markets closely and connect with other industry leaders.

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